Last updated: 5 February 2026
1) Who we are
This website is operated by RB Architectural Hardware (“we”, “us”, “our”).
Contact details:
- Address: Unit 36, Sandy Road, Liverpool, L21 3TW
- Email: enquiries@rbaliverpool.co.uk
- Phone: 0333 200 7457
2) What this policy covers
This policy explains how we collect, use, store and share personal information when you:
- browse our website
- contact us via our forms, email or phone
- engage with us about our products and services
3) Personal data we may collect
Information you provide to us (for example via contact forms):
- name
- email address
- phone number
- message content and any information you choose to share (e.g., project details)
Information collected automatically (typical for most websites):
- IP address, device and browser information
- pages viewed and how you interact with the site
- cookies or similar technologies (see our Cookie Policy for details)
4) How we use your data
We may use your personal data to:
- respond to enquiries and provide information you request
- provide quotations, arrange site visits, fulfil orders or deliver services (where applicable)
- manage our relationship with you (e.g., follow-ups about your request)
- maintain website functionality, performance and security
- meet legal, regulatory and contractual obligations
5) Our lawful bases (UK GDPR)
We rely on one or more of the following lawful bases depending on the situation:
- Legitimate interests (e.g., responding to enquiries, improving our services and website)
- Contract (where we need your data to provide goods/services or take steps before a contract)
- Legal obligation (e.g., record-keeping where required)
- Consent (where you explicitly opt in, typically for certain cookies or marketing where used)
6) Marketing preferences
If we send marketing communications, you can opt out at any time by using the unsubscribe method provided (where applicable) or by contacting us using the details above.
7) Sharing your data
We may share personal data with:
- trusted suppliers and service providers who support our operations (e.g., hosting, IT, email)
- professional advisers (e.g., legal, accounting) where necessary
- regulators, law enforcement or courts where required by law
We do not sell your personal data.
8) International transfers
If any of our service providers process data outside the UK, we will take steps to ensure appropriate safeguards are in place (for example, contractual protections).
9) Data retention
We keep personal data only as long as necessary for the purposes described above, including:
- to respond to your enquiry
- to administer any ongoing relationship or contract
- to meet legal/accounting requirements
When no longer needed, we securely delete or anonymise it.
10) Security
We use appropriate technical and organisational measures designed to protect personal data from unauthorised access, loss, misuse or alteration. No online service is 100% secure, but we take reasonable steps to protect information.
11) Your rights
Depending on your circumstances, you may have rights to:
- access your personal data
- correct inaccurate data
- request deletion (where applicable)
- restrict or object to processing (including to direct marketing)
- request data portability (where applicable)
- withdraw consent (where processing is based on consent)
To exercise your rights, contact us using the details in section 1.
12) Complaints
If you have concerns, please contact us first so we can try to resolve them. You also have the right to complain to the UK supervisory authority (the ICO).
13) Cookies
Our use of cookies (and your choices) is described in our Cookie Policy.
14) Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top will change when we do.